Showing posts with label customer. Show all posts
Showing posts with label customer. Show all posts

Thursday, 27 January 2022

Forest Service Customer Help Desk

This new interface will help you access CHD self-service submit requests for help incidents and live chat with an agent. The ASC will be a professional award-winning organization that will add value to the pursuit of the Forest Service mission by.

Kfs Helps Korea See Greatest Forest Growth In World

If there are problems with any online tool not responding internal FS users should contact the FS Customer Help Desk using one of the following.

Forest service customer help desk. Albuquerque Service Center Vision. Customer Help Desk experiencing. For Service Parts or Warranty questions Forest River encourages customers to contact their local dealer.

For Parcel Shipments Packages US. Open Monday-Friday 700 am. MAILINGSTREET ADDRESS Chris-Craft 8161 15th Street East Sarasota FL 34243.

Managed IT Help Desk 8669645050 Document Management Help Desk 8775200070 Digital Office Equipment Copier Service Request. External users should contact the support person for your region listed below. Help is also available if you cant log in need to reset your password or recover a hijacked account.

Browse the Knowledge Base. Log in to your Steam account to get help with your Steam games contact Steam Support request refunds and more. As a precautionary health measure for our support specialists in light of COVID-19 were operating with a limited team.

On June 29 2020 Forest Service end users can request help desk support through the new Customer Help Desk Digital Workplace portala one-stop shop for all of your information technology needs. The Forest Service is far from perfect and I would agree with those who say it is less effective than it could be. 1-800-877-8339 start a chat with an agent or type the full KBA number or keywords in double quotes into the search box on the Customer Help Desk site to find helpful knowledge management documents.

To contact the DISA service desk call 1-844-DISA-HLP. SERVICE-RELATED INQUIRIES 941 358-3752. 1-800-877-8339 start a chat with an agent or type the full KBA number or keywords in double quotes into the search box on the Customer Help Desk site to find helpful knowledge management documents.

Help is Available. 1-800-947-3745 Our support team is available to assist you. A locked padlock or https means youve safely connected to the gov website.

Share sensitive information only on official secure websites. To best serve you and to identify the most appropriate contact for your needs please select a brand from one of the categories listed below. - US Forest Service.

Specific contact information including field offices program offices and service desk automated menu sequences can be found in the DISA Help Guide. - US Forest Service. Fsusdagov Help is Available For technical help call the Customer Help Desk at 1-866-945-1354 TTY.

Find help in the Knowledge Base Our Knowledge Base includes step-by-step guides for common account and server administration questions. 877-372-7248 - Option 1. Most of my Forest Service heroes scuttled plenty of dumb ideas.

Call the help desks for immediate assistance at. Help desk faq helpdesk herothemes knowledge base knowledgebase live search responsive self-service support support theme wiki See all tags. If you need help with a product whose support you had trouble reaching over the phone consult its product-specific Help Center.

1-800-877-8339 start a chat with an agent or type the full KBA number or keywords in double quotes into the search box on the Customer Help Desk site to find helpful knowledge management documents. For more information about working with DISA please visit the Industry Partners website. The Service Desk is available 24 hours a day 7 days a week and utilizes Information Technology Service Management ITSM best practices to record route and manage the timely response to all service requests.

For technical help call the Customer Help Desk at 1-866-945-1354 TTY. Customer Help Desk experiencing. Httpfswebchdfsfedus 1-866-945-1354 or TTY 1-800-877-8339.

Closed Saturday Sunday and all federal holidays. Fsusdagov For technical help call the Customer Help Desk at 1-866-945-1354 TTY. Contact Us Speak to a knowledgeable George Foreman Specialist.

101b Sun Avenue NE. The Service Desk facilitates the restoration of normal operational service to minimize business impact to the customer. The mission of the USDA Forest Service is to sustain the health diversity and productivity of the Nations forests and grasslands to meet the needs of present and future generations.

Sunday, 9 February 2020

Customer Relationship Management Solutions

This is especially important as customer relations has become an essential part of business operations especially in a social media world. Get Accurate Sales Forecasts boost your business.

Customer Relationship Management

The Customer Relationship Management CRM software from NetSuite is a powerful platform that combines next-level business management capabilities such as seamless automation with mission-critical functionality such as order management and eCommerce to provide businesses with the tools needed to easily and efficiently manage the entire life cycle of their customers.

Customer relationship management solutions. Ad Automate operations and focus on customer relationships and revenue. Marketing - Drive Customer Relationships. Consider the design interface along with human factors.

Today CRM is about building valuable long-lasting relationships with those who matter mostcustomers. Today Databox offers comprehensive Customer Relationship Management Solutions CRM solutions that support many industries Professional Services Non-Profits Manufacturing Retail Transportation Financial Services Consumer Goods Hospitality. CRM has moved beyond contact management and sales force automation but definitions vary depending on the vendor you talk to.

CRM combines every activity strategy and technology that empowers organizations to manage improve and sustain meaningful interactions with both current and prospective customers. A Customer Relationship Management System is software designed to facilitate ongoing profitable relationships. For the typical business today customer relationship management must span multiple service channels and product lines and keep pace with ever-changing competitive and regulatory environments.

CRM or customer relationship management represents an integrated solution including methodologies software and processes to manage and analyze customer relationships and interactions. Ad Free membership to the largest CRM networking group in the call center industry. Get Accurate Sales Forecasts boost your business.

At the same time because the internet makes it easy for dissatisfied customers to. Customer Relationship Management Solutions - agileHorde Technologies Customer Relationship Management CRM is a methodology used to collate and manage information about customers sales marketing effectiveness responsiveness and market trends. CRM is often used to.

Ad Automate operations and focus on customer relationships and revenue. The customer relationship management software must be customized with end-users in mind. Ad Find Customer Resource Management and Informative Content.

Ad Free membership to the largest CRM networking group in the call center industry. Layanan VADS Cloud Solutions dengan berbagai fitur dan keunggulannya serta dukungan teknis 24x7. Customer Relationship Management CRM Sarana informasi yang lengkap mengenai pelanggan untuk memaksimalkan jalinan hubungan pelanggan dengan perusahaan.

Companies should concentrate on honing the skills of their workforce. Customer relationship management includes the principles practices and guidelines an organization follows when interacting with its customers. It helps the organization understand anticipate and respond to customers requirements.

Ad Find Customer Resource Management and Informative Content. We can provide training in customer relationship management solutions for your employees. CRM can automate business processes facilitate data collection and provide business insights and reporting enabling you to deliver greater value across every department within your business.

Customer relationship management is both more challenging than ever and more important.

Friday, 6 December 2019

Customer Experience Map

Experience maps highlight possible pain points enabling businesses to find opportunities to ensure the best possible customer experience with their products and services. Similar to customer journey maps customer experience maps go one beyond simply mapping the touchpoints also analyzing customer behavior and customer-brand interactions across all touchpoints and channels.

Why And How To Create A Customer Journey Map Download Free Template Customer Journey Mapping Journey Mapping Experience Map

A customer experience map covers the journey consumers go through to become your customers from the point of discovery through to consideration purchase usage and returning for new purchases.

Customer experience map. From initial contact through the process of engagement and into a long-term relationship. A customer journey map tracks the experience of one customer type for accurate reflection. A customer journey map is like a roadmap to the customers experience.

Experience maps go wide. Some use cases include. Creating a customer experience map means you are laying information into the buying stages.

A customer journey map tells the story of the customers experience. How to Create a Customer Experience Map. This route walks you through varied interactions assessing channels and touchpoints and analyzing behavior.

What is a Customer Experience Map. Knowing this ahead of time allows you to plan your customer service strategy accordingly and intervene at ideal times that maximize your brands value to the buyer. Its critical to helping align.

Compared to a customer journey map this map analyzes the customers experiences deeper. This breaks the processes down into more detailed subprocesses. Understand a specific customer segment such as a generation or a new market.

It shows you moments where people will experience delight as well as situations where they might be faced with friction. A UX map can be visualized in different ways depending on your resources and your reason for mapping the users experience. This is the best type of map to create if you know your customer really well and have the data to support it.

Inform new leadership including a new CX leader on the current state of the customer experience. There is no precise definition of a customer experience map. Looking through your customers lens helps your organization identify opportunities many previously unknown or overlooked and reinforces a customer centric approach human centered methodology within your company.

A user experience UX map also known as a customer experience map is a documented journey of someones interactions with your business throughout their user life-span. Depending on your goals you may want to create several journey maps broken by stages or map the entire customer experience process. Basically it gives an understanding of the route through which a prospect goes through to convert into a loyal customer.

Outline all the touchpoints. The customer journey map is a tool to visualize the experience of interacting with your brand from the customers point of view. Experience mapping captures the customers experience across touchpoints and identifies doings thinkings and feelings.

What they always do is identify key interactions that the customer has with the organization. Customer experience maps are a collaborative way of allowing business to visually represent complex customer interactions. A customer journey map is a type of customer experience map that includes customer information such as accountability behavioural analytics demographic insights calls to action and other types of information.

Experience maps explore sequences of user interactions in order to help teams visualize a complete picture. Customer journey maps may focus on a particular part of the story or give an overview of the entire experience. Experience maps work well when you need a broad understanding.

While this map could include information from the customer journey map it emphasizes the experiences customers might encounter beyond that of a journey they take with a specific product. A customer experience map is made up of all of the touchpoints a customer could or does have with your organization as well as the interactions that take place at each touchpoint. Build a listening post strategy across the entire experience.

For example you are categorizing the customer. Experience maps are layered onto one or more phases of the customer journey. Thus it is best to highlight your particular customer persona.

Friday, 25 October 2019

Acorns App Customer Service

Logging into the Acorns app allows you to view your portfolio check your index funds performance see what the market is doing and much more. When a customer requests a withdraw we deposit their funds in their linked bank account in 3-6 business days.

Acorns Invest Earn Grow Spend Later Acorns

The overall rating of the company is 17 and consumers are mostly dissatisfied.

Acorns app customer service. Dont you dare do it until you read my shocking acorns app review. Were in the process of making Acorns more accessible. Is It An Investment Scam or The Real Deal.

There are also videos for investors who like to get their information without having to read small print. Get started in minutes give your money a chance to grow in the background of life. The Acorns customer service options are somewhat limited.

How To Contact Acorns Customer Service Despite having a well-organized easy to navigate site Acorns sends you first to a QA section to answer commonly asked questions. The Acorns Spend which is a checking service is a full-service that comes with direct deposit debit card Visa mobile payment mobile check deposit and fee-reimbursed withdrawals from ATM unlimited. Start to Invest With the Acorns App.

Here you can submit a question provide a phone number and customer support will get back to you as soon as the report can be processed. Acorns ranks 283 of 2237 in Financial Services category. In addition you will benefit from the custom spending strategies real-time Round-ups and higher value Found Money cash-back.

Work At Home No Scams. While 855-739-2859 is Acornss best toll-free number it is also the only way to get in touch with them. The platform has a pretty decent FAQ page that contains most of the information you would need to use the service effectively.

Acorns does not charge transactional fees commissions or fees based on assets for accounts under 1 million. Acorns Subscription Fees are assessed based on the tier of services in which you are enrolled. Join over 9M people.

Customer Service Acorns offers customer service through its Acorns Help section on its website and app. Acorns Customer Service Response to Broken Round Up Account Link June 10 2017 by Jonathan Let me first say that Acorns is a great platform for first time prospective investors to get their feet wet with simple no nonsense investing. The next best way to talk to their customer support team according to other Acorns customers is by telling GetHuman about your issue above and letting us find somebody to help you.

Acorns is an app-based robo-investing platform that once you link to your credit and debit cards will automatically round your everyday purchases up to the nearest dollar and invest your change into one of their diversified portfolios of stocks and bonds. Customer Service There is only one way to contact Acorns shown above. Creating an Acorns account takes only a couple of minutes and takes place entirely within the app itself.

Acorns is how you save invest for your future. Jeff Cruttenden the co-founder and COO of Acorns says. Email support is probably the most standard customer care format on this platform.

For gift cards purchased elsewhere please send us. Acorns was first mentioned on PissedConsumer on Jan 08 2020 and since then this brand received 4 reviews. Acorns Spend clients are not charged overdraft fees maintenance fees or ATM fees for cash withdrawals from ATMs within the Allpoint Network.

However the actual Contact Us page is very hands-off. Investing is now made for everyone - Forbes 1 INVEST FOR YOUR FUTURE - Invest spare. You fill out your name and email address pick a username and password enter some basic contact information verify your identity by filling out some more standard information including your social security number and citizenship status and then select how you want to fund your account.

For more details and to see what shortcuts or tools we provide to get. Investment App That Offers Various Banking Services Like Retirement Savings Account Plus Opportunity To Make Money Online. Log in to Acorns.

Are you thinking of using the acorns app or site. Recent recommendations regarding this business are as follows. Is Acorns App A Scam.

This is a fine company that I would be.

Thursday, 11 April 2019

Customer Journey Management

Over 50 of companies also have a role or team dedicated to customer journey management or journey analytics. CSG works with you to align each interaction into a seamless customer journey.

Customer Journey Management Cxomni Cxm Cloud

The Customer Journey is a great starting point for all Customer Experience initiatives.

Customer journey management. From then you can advance the customer experience define the set of KPIs identify the main problems across platforms. Study design tester recruitment data capture analysis and human insights. In our opinion its more than that.

As customer demands and goals are evolving rapidly customer-centric leaders are prioritizing investments in customer analytics and insights to meet their expectations and succeed in a highly competitive environment. Ad UserTribes CX platform makes it easy to test analyse and share customer experience data. Customer Journey Management is the discipline of understanding planning implementing and optimizing a portfolio of journey maps to generate value-building enhancements to.

Real-time data collection on customer action or inaction determines what the next communication should be. Identify journeys that matter based on customer goals and business success. Customer journey management is an approach that enterprises leverage to improve customer experience delivering value to both your customers and your organization.

AI-enabled software will flag any touchpoint where customers are struggling and highlight any places where they drop out. Customer journey management is the process of determining what information customers need t in each phase of their journey to move them to the next step. The goal of customer journey management is to minimize customers efforts across all channels and touch points ensuring a seamless experience every time a customer interacts with your company.

Its the process by which. USE THIS PLAY TO. Use customer journey mapping software.

Scroll to step 6 for a real-life example from one of our product teams. Study design tester recruitment data capture analysis and human insights. Journey mapping helps you visualize how customers experience your product or service and how they feel along the way.

Delivering Superior Customer Experience At Scale Modern customer journeys involve interactions on a multitude of channels in person mobile desktop social media but many organizations struggle to coordinate the experience on all these channels because of siloed work processes and outdated infrastructure. Customer journey solutions are now so sophisticated that they can give real-time visualizations of your customers moving towards purchase and beyond capturing their online interactions with your brand. Before during and after the relationshipThe Customer Journey helps you to understand the customer point of view on your companys operations.

Customer journey management is the practice of using behavioral trends and technology to optimize the customer experience. For example if a customer is investigating a brand the company needs to know how to convince them to make a purchase. Its the process by which customer-centric organizations.

We use custom logic to determine the exact time to send the customer a message and what channel to send it on to get a response. It allows managers to see the process as a. Ad UserTribes CX platform makes it easy to test analyse and share customer experience data.

Customer journey management allows us to anticipate these moments of truth and is much more efficient than using traditional decontextualized or aggregated information. This is a data-driven customer management approach to analyze customers behaviors performances etc. Read more.

CJM an abbreviation for Customer Journey Management is a technology that helps organizations to automate and effectively handle interactions with existing and potential customers. Its the process by which customer-centric organizations. Understand the customer journey from a specific personas perspective so.

Creating a Customer Journey Map in 6 Steps. This full description of all events and interactions that customers experience with your company. Customer journey management is not only about creating happier customers but also improving the.

Customer journey management is an approach that enterprises leverage to improve customer experience delivering value to both your customers and your organization. Improve customer satisfaction attract new customers and lower service costs with Aristo Stars integrated customer service management solutions. Customer journey management is a relatively new term and often referred to as the process of optimizing the customer journey.

Identify journeys that matter based on customer goals and business success. Customer journey management is an approach that enterprises leverage to improve customer experience delivering value to both your customers and your organization. It provides a great opportunity to respond to particular sequences of events by.

Thursday, 6 December 2018

Nationwide Insurance Customer Service

Compare Nationwide Insurances 2 phone numbers and help-desk. Including car motorcycle homeowners pet farm life and commercial insurance.

Nationwide Mutual Insurance Company Building Society Logo Finance Vehicle Registration Plate Transparent Png

One Nationwide Plaza Columbus OH.

Nationwide insurance customer service. Our team of customer advocates is here to listen and help you get the answers you need. 401-773-9380 Outside the US. At times our phone lines may be busier than usual.

Protecting whats most important. Nationwide Insurance PO Box 742522 Cincinnati OH 45274-2522. Office of customer advocacy and feedback.

Ad Search Nationwide Home Insurance. Nationwide Investment Services Corporation member FINRA. If you need to speak to someone you can find the best number to call and current opening times here.

Nationwide Insurances 800-848-6331 Customer Service Number This Nationwide Insurance phone number is ranked 2 out of 2 because 2484 Nationwide Insurance customers tried our tools and information and gave us feedback after they called. Nationwide Insurance is one of the largest insurance companies in the United States. If you have a question about your insurance from Nationwide or would like to get a quote contact us at 1-877-669-6877.

Nationwide Nationwide N Eagle and Nationwide Is On Your Side are service marks of Nationwide Mutual Insurance Company. The company sells a variety of insurance products as well as offers financial services. Nationwide Mutual Insurance Company.

Make a payment report a claim take a training course or manage your policies. Please be mindful of your inclusive minutes limit if youre calling our 0345 numbers from a mobile phone. Update your details name address or something else Change how you pay.

Were a Fortune 100 company that offers a full range of insurance and financial services across the country. One Nationwide Plaza Columbus OH. As well as annuities mutual funds retirement plans and specialty health services.

You can help prevent insurance fraud. Call now skip the wait. Log in or call if you need to.

So thank you for your patience if you do need to wait. Sat - Sun 900am to 600pm. Get Results from 6 Engines at Once.

Contact Nationwide Pet Insurance customer service. We are here to help. View your policy and documents.

For assistance call 1-800-562-4342. 877-970-9059 Inside the US. If you need assistance with products or want to voice concerns relating to service you can contact the customer service department by phone email traditional mail or.

Ad Search Nationwide Home Insurance. Nationwide Insurance Customer Service Phone Number Phone Number. Nationwide Mutual Insurance Company and Affiliated Companies.

Farm and ranch agent. Hours Eastern time Mon - Fri 800am to 900pm. Subject to underwriting guidelines review and approval.

Manage your farm and ranch customer accounts. For assistance email us. Nationwide Investment Services Corporation member FINRA.

Third-Party Policy Inquiries allows business partners to quickly verify. Imperial Highway Suite 145 Brea California 92821 United States. Add or remove cover.

Renew your single annual premium. If you know or suspect someone is committing insurance fraud speak up. Nationwide the Nationwide N and Eagle and other marks displayed on this page are service marks of Nationwide Mutual Insurance Company unless otherwise disclosed.

Nationwide Insurance Phone Number. To register complete an online registration form. Get Results from 6 Engines at Once.

Contact Nationwides corporate HQ or our Office of Customer Relations. Nationwide Home Insurance is underwritten by Royal Sun Alliance Insurance plc. By phone or text Call 1-888-891-0267 or text PAY to 245569.

Theres no admin fee for updating your cover at any time. All Nationwide Insurance Contact Information.

Sunday, 7 October 2018

Comcast Customer Service Jobs

Comcast is a drug-free workplace. Retail Store Sales Representative PT Technical Uncapped Commission.

Pin On Work At Home Jobs

New Comcast Customer Service jobs added daily.

Comcast customer service jobs. Get the right Comcast customer service job with company ratings salaries. Ad Search Thousands of Magento Job Openings in the UK. 49 Comcast Customer Service jobs including salaries reviews and other job information posted anonymously by Comcast Customer Service employees.

Apply to Customer Service Representative Customer Representative Support Specialist and more. Comcast NBCUniversal brings together engineers designers creators storytellers and entrepreneurs who are shaping the future of media and technology. 796 Comcast Work From Home Customer Service Representative jobs.

We are an Equal Employment Opportunity and Affirmative Action Employer EOEVeteransDisabledLGBT. Apply to Customer Service Representative Call Center Representative Inbound Sales Representative and more. Customer Service Representative Retention Full-Time.

Apply to Outbound Sales Representative Customer Success Manager Enterprise Account Manager and more. Bilingual Inbound Sales and Service Representative. We reimagine industries reinvent technologies and build the networks that bring people closer to the moments that matter most.

There are over 27 comcast customer service careers waiting for you to apply. Comcast is a drug-free workplace. We are an Equal Employment Opportunity and Affirmative Action Employer EOEVeteransDisabledLGBT.

Sheena is the program manager for CAREERADVANCE a development program for Comcast customer service agents that helps them develop professionally and provides performance-based opportunities to progress their careers. Comcast endeavors to make our career site accessible to any and all users. 26 open jobs for Comcast customer service.

Apply to Customer Service Representative Customer Representative Order Manager and more. Apply to Customer Service Representative Customer Representative Management Analyst and more. We are an Equal Employment Opportunity and Affirmative Action Employer EOEVeteransDisabledLGBT.

Apply to Customer Representative Customer Service Representative Customer Support Representative and more. Comcast endeavors to make our career site accessible to any and all users. Comcast endeavors to make our career site accessible to any and all users.

Comcast is a drug-free workplace. See salaries compare reviews easily apply and get hired. 27 comcast customer service jobs available.

Search job openings see if they fit - company salaries reviews and more posted by Comcast employees. Todays top 957 Comcast Customer Service jobs in United States. Customer Service Representative.

Leverage your professional network and get hired. The low-stress way to find your next comcast customer service job opportunity is on SimplyHired. Search Comcast customer service jobs.

Apply to Customer Service Representative Customer Representative Support Specialist and more. Ad Search Thousands of Magento Job Openings in the UK. Find Comcast Customer Service jobs on Glassdoor.

Friday, 19 January 2018

Xfinity Customer Service Jobs

We are an Equal Employment Opportunity and Affirmative Action Employer EOEVeteransDisabledLGBT. Quick Guide Easy Steps.

Comcast Marks Grand Opening Of Tucson Call Center News About Tucson And Southern Arizona Businesses Tucson Com

Apply to Customer Service Representative Order Manager Inbound Call Center Representative and more.

Xfinity customer service jobs. Compare Save Big. Comcast Customer Service - Xfinity Technical Support. Comcast is a drug-free workplace.

Apply to Customer Service Representative Account Executive Technical Support and more. Ad Find a product service that you can promote on your website today. Apply to Customer Service Representative Inbound Call Center Representative Customer Representative and more.

All Job Titles Customer Service Representative 7251 Sales Associate 6215 Sales Representative 4258 Retail Sales Associate 3875 Caregiver 2513 Retail Sales Associate Part Time 1342 Registered Nurse 1246 Retail Store Manager 1246 Physical Therapist 1227 Cook 1208 Customer Service Rep 1208 Service Technician 1189 CAREGIVERHOME HEALTH AIDE. Ad Watch Stream Online From Anywhere in 2021. Compare Save Big.

Ad Magento jobs in London Magento Solutions Specialist. Office Administrator Sales with strong IT skills wanted for Online Company. Access Unlimited Streaming And Protect Your Data With Premium VPN Free Trials.

Thousands of merchants for you to choose from. 49 Comcast Customer Service jobs. Ad Magento jobs in London Magento Solutions Specialist.

Apply to Customer Service Representative Call Center Representative Inbound Sales Representative and more. Apply to Customer Service Representative Customer Representative Support Specialist and more. Access Unlimited Streaming And Protect Your Data With Premium VPN Free Trials.

Comcast is a drug-free workplace. Comcast endeavors to make our career site accessible to any and all users. 796 Comcast Work From Home Customer Service Representative jobs.

Best Jobs in America 2021 NEW. Apply to Customer Service Representative Customer Representative Support Specialist and more. Comcast is a drug-free workplace.

We are an Equal Employment Opportunity and Affirmative Action Employer EOEVeteransDisabledLGBT. Search job openings see if they fit - company salaries reviews and more posted by Comcast employees. Comcast endeavors to make our career site accessible to any and all users.

Comcast endeavors to make our career site accessible to any and all users. Search job openings see if they fit - company salaries reviews and more posted by Comcast employees. Ad Watch Stream Online From Anywhere in 2021.

We are an Equal Employment Opportunity and Affirmative Action Employer EOEVeteransDisabledLGBT. Apply to Customer Service Representative Customer Representative Support Specialist and more. Apply to Customer Service Representative Inside Sales Representative Nurses Aide and more.

Office Administrator Sales with strong IT skills wanted for Online Company. Quick Guide Easy Steps.

Big Data Analytics Companies

Big data solutions include the assessment of a number of customer-centric factors such as market trends client requirements competitors str...